Return and Exchange Policy

RETURN AND EXCHANGES

PLEASE BE ADVISED THAT WE DO NOT OFFER REFUNDS OF ANY SORT. IF YOU ARE UNHAPPY WITH YOUR REGULAR PRICE PRODUCT, YOU MAY RETURNS IT WITHIN 30 DAYS FROM YOUR DATE OF PURCHASE FOR STORE CREDIT. IN ORDER TO PROCESS YOUR RETURN, PLEASE CONTACT US AT INFO@CAVALLILASH.COM AND FOLLOW THE INSTRUCTIONS LISTED BELOW.

 

(SHIPPING FEES ARE NON-REFUNDABLE)

  

RETURNS (IF APPLICABLE)

 

To process a return, please follow these simple steps:

 

1: Contact info@cavallilash.com and inform an agent about your return

2: Mail your return to:

 

Cavalli Lash
2709 N Hayden Island Dr
STE 809231
Portland, Oregon, 97217, USA

 

All return MUST be sent with a valid tracking number and be accompanied with the original packing slip.

 

 

Lashes should be unworn, unused, in original packaging, and in the same condition that you received them. ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES! In addition, you will be responsible for paying for your own shipping costs for returning your item.

 

Once your package is received and inspected (please allow 3-7 business days), we will send you an email to notify you that we have received your returned item and will be STORE CREDIT you on all item returned to us.

 

Cavalli Lash does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*

 

 

 

SALE ITEMS

All sale items are final sale! If the product is deemed defective by cavallilash.com, you will be eligible for a refund or replacement of the same item.

 

 

Didn't answer all your questions? Contact our Customer Experience team via email at info@cavallilash.com or visitor our FAQ Page